Returns Policy

We have a 14-day return policy, which means you have up to 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in saleable condition as determined by us on receipt of your item.  Saleable condition includes (but is not limited to) no damage on the inside or outside and in its original packaging.  Be sure to check our size guide on how to measure for our pieces to avoid purchasing the wrong size.  Please ensure that all pieces are protected from being damaged or stained when you try on your piece for the first time.  We do not accept items for return, exchange or refund if there is oil, make up or other stains or damage. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@ewurajayne.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ewurajayne.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on custom made pieces. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for your new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.